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                                   Frequently Asked Questions

1. What is AttyXpress?

AttyXpress, built by GreenPath Software Solutions, LLC, currently in Pilot with the Second District Court of Appeals in Los Angeles, CA, is a web service application designed to simplify the Brief filing process with the CA Appellate Courts.  AttyXpress offers Appellate attorneys and other actors in the CA Appellate process a bridge for migrating the current paper filing process to a more cost effective and environmentally sensitive filing process. The objective is to provide a pathway for moving away from the distribution of paper documents and multiple copies of same towards the distribution of electronic copies, which take up less space, can be distributed in seconds, save paper, transportation fuel and taxpayer money.  AttyXpress runs on a secure platform which allows attorneys to upload their documents into a safe, secure environment from which, electronic copies can be sent to those ready to accept them and paper copies can be distributed to those not yet ready to accept electronic.
 
  1. How do I register? 

 

a. The first step toward using AttyXpress is to register as a user of the Service.  This is done by going to the GreenPath Software Solutions website  http://www.greenpathsoftware.com/greenpathsoftware.com/Home.html
Click on the “Click Here to Register” button.  You will be directed to the homepage for Xetee Corporation, GreenPath’s partner firm and security software provider.  Click on the Register button and follow the instructions.  You provide your name, address, unique email address and create a unique USerID for yourself.  Xetee will send you an email with a temporary password you use to login, after which you select your own private password (follow the rules carefully) and you are then presented the option of entering AttyXpress, where you will again enter your contact information and register yourself or your office as an AttyXpress User.

3. Why do I need to register?

Registration is required to provide the level of User Authentication that is necessary for a secure site.  It was an early design decision at GreenPath that only registered users would be able to receive electronic documents via AttyXpress. By restricting this to registered users we can provide Authentication and know that the person(s) receiving electronic downloads from our site are known, trusted entities.

  1. Who can use the Service?

Anyone who registers can use the Service. It was envisioned for CA Appellate Attorneys and the other actors in the Appellate Courts System: Court Clerks and their deputies, Superior and Appellate Court judges and their clerks, the Attorney General and her deputies, District Attorneys involved in Appeals cases, etc.

5. How do the State of California and the Courts of Appeal benefit from AttyXpress?

AttyXpress offers the State of California a safe, secure way to migrate as slowly or as quickly as they see fit to electronic distribution of all Appellate Court Documents, thereby facilitating the move to electronic filing, while saving time, money, paper, and conserving valuable resources.

6. How does the service work?

Individual Appellate Attorneys file opening briefs using AttyXpress.
Paper copies of the documents are distributed as indicated by the filing attorney who is charged at the time of submission for the paper copies, binding, postage and delivery via a credit card.  Upon validation of the credit card charge, email notifications to all designated recipients of electronic copies are sent out.  

Upon receipt of the email notification a recipient can link to the AttyXpress website immediately and login with authentication, and immediately download the brief and it’s accompanying Proof of Service documents.  The pdf files can be stored and/or printed by the recipient (or moved to an eReader to save even more paper). 

The Operations Staff at GreenPath Software Solutions, LLC, will print any copies that need to be mailed to recipients who do not want electronic (or cannot accept electronic – e.g. the Appellant who may be in prison).  Copies are bound or stapled per instructions from the attorney (Note: registered users indicate their paper vs electronic and binding preferences upon registration) and packages are assembled and taken to the US Mail for Priority (or optional Express mail) shipping the same day. 

The submitting attorney receives an email from GreenPath immediately upon submission that serves as a receipt and record of the transaction.  It directs them to confirm receipt of their brief by the Court via the Appellate Court website.  From the Status page for a submitted brief on the AttyXpress website, the invoice showing the complete detail of charges is available to the filing attorney. 

7. What document types are allowed?

AOB- Appellant’s Opening Brief
RB – Respondent Brief
ARB – Reply Brief
SUPP – Supplemental Brief
PFRH - Petition for Rehearing
APFR – Answer to Petition for Rehearing

      Note:  We hope to continue to add more document types until we can accept all document         types used in the CA Court of Appeals.

8. Which Districts currently accept briefs from the Service?

As of January 2, 2010 we have been in a live pilot with the Second Appellate District in LA and Ventura.

9. Why can’t I file a brief via AttyXpress to any DCA?

In order to allow for electronic upload and distribution we needed to find an acceptable solution for the various signatures typically required on documents filed by attorneys in the Appellate Courts.  In the Second District the signatures on the original brief and the Word Count Document were waived and the responsibility for the creation and signing of the Proof of Service was transferred to our company.  Other Districts will need to adopt the same or similar concessions to join our Pilot.

10. What do I need to do to prepare my brief for upload?

a. Prepare your brief using an electronic word processor 
b. Save the file in a PDF format (an Adobe print product) 
(often this is an option from the “Print” page in your Word Processing program).
c. Leave out the Proof of Service (we create that for you)
d. Type in your name on the Word Count document 
  1. Note the number of pages in your entire final document (the page count is used by our service to calculate the weight of the documents / packages for mailing so we can properly allocate the printing and mailing costs to you.)
11. How do I get my brief to you to distribute?

When you start a Request you will be able to upload your brief by selecting the “Upload Brief” button which will take you to the Upload Brief page.  Click the Choose file option to browse the files on your computer and select the exact file you wish to upload.  It is as simple as attaching a file to an email.

12. What if I prepare my brief as separate files to aid in proper pagination?  

         You can use the feature to upload multiple PDF Files and the AttyXpress program will              merge them into one PDF file for Distribution.   If you need help figuring out how to                      convert your word processing files into PDF format so they can be uploaded, contact our            Customer Service at    
                                Service@GreenPathSoftware.com.

13. How do I build my distribution list?

Several ways:
a. You can manually add each recipient to your distribution list.
b. You can use our search function to find recipients that are already registered with our service (The Court, CAP offices, etc.)
c. You can start your request by copying the distribution list from a previous filing you did on AttyXpress.
d. Or, you can copy a previous filing where you are filing a correction or other document on the same case number for the same client and same distribution list.

14. How do I pay for the service?

We currently accept Visa , MasterCard and American Express.  You are presented with an accounting for your order (Invoice) after you proof read your Distribution list and instructions during the “Finalize” stage and then you enter your credit card information as part of the submission stage.  You can Preview and/or print your invoice along the way and refer back to it after your brief has been “Submitted” via our Audit trail feature.

15. What does the service cost?

Our prices should be no more than you are currently charged for copies, binding and postage at copy centers and the USPS.  We add a $5 delivery charge to take your packages ($10 for Express Mail) to the Post Office and we charge $4 for each electronic copy of the document we distribute on your behalf.  Our charges are aligned with the eClaim categories (Copying, Binding, Postage and Delivery) and our prices meet the eClaim guidelines.  Items that are subject to State and local Sales Tax are marked with a (T) on our invoice.

16. What if my brief is for a Juvenile Case?

Juvenile cases are handled just as criminal cases with the exception of name suppression.  You are asked to enter the Client Name as you would want it to appear on the Proof of Service Document header, so you can control the format of the Client Name for your case.  When you add recipients to your distribution list, each one can be marked for Name Suppression on the Proof of Service Documents by selecting the “Check Box for Juvenile Name”.

17. How will I know that my brief was sent out on time?

We have a full audit trail available for up to 16 weeks following your submission.  Each step in our process is logged, including the delivery to the US Mail.  Downloads of electronic briefs are tracked with a download date and time stamp and name of the person downloading each copy.
If you meet our daily cut-off (currently 4 PM), your brief goes out same day.
You can confirm that it did on the Audit Trail for that “Submitted” item.

18. Is there an Express Mail option if I am running late?

We have an Express Mail Option if you are running late, and miss our cut-off ( currently 4 PM) – get your brief in by 10 AM the following day and  select the Express Mail Option, the Court copies will go out at 12 noon and arrive the same time as if you had made today’s deadline.

19. What about 2-sided copies?

We are not yet prepared to offer double-sided copies.  We have looked into this and the printers/operations required are over our budget while we are still in the Pilot phase.  We are hopeful that electronic documents will be more APPEAL-ing soon and eliminate the need for ANY paper.

20. How will I know that my brief was received by the Court?

Official receipt of a brief by the Court of Appeal can be verified at the California Court of Appeals website: http://appellatecases.courtinfo.ca.gov/index.html

21. How will I know that my other recipients received their briefs?

For service copies sent by US Priority Mail you will have to rely on recipient feedback.  Express Mail copies sent to the Court can be tracked by our Operations Staff.  For electronic copies, we have an audit trail showing the date and time each copy was downloaded and the name of the person who downloaded each copy.  Ready access to this Audit trail is available for 16 weeks following your submission.

22. What if a Brief does NOT get to the Court?

If an electronic copy is ordered for the Court, the notification is sent out immediately at the time of submission.  The Audit Trail will indicate when the Court downloaded the electronic copy.

If the Court fails to receive the paper copies, contact us at Service@GreenpathSoftware.com to have us reprint and resend the order.
If the package was sent Express Mail, we can track the package and we provide a link and the tracking number on the Status Screen. 

23. My client is in prison.  Can I have his/her mailing marked “Confidential”?

Yes.  On the Distribution List screen there is a “Confidential” checkbox.
If you check it, the package will be marked “Confidential:  Attorney Client Correspondence ”

24. How can I correct my order?

Before you finally submit your order you can go back and make any corrections you like.  A new brief can be uploaded by following the same steps that were used the first time.  Any addressee’s entry can be modified or deleted. Additional addressees can be added.  

NOTE: The electronic notifications go out immediately upon submission so we encourage you to VERIFY your ORDER CAREFULLY BEFORE submission. 


After Submission we do not have an elegant correction process as the electronic notifications are completed within a second of the submission step. However, the mailing of the paper copies can be stopped, if you catch us before we mail the packages.  Send a notice to Service@GreenpathSoftware.com asking us to manually cancel your brief  after you notify the Court of the error (forwarding the email notification you received from the service will help us identify the correct brief you want to cancel).  

Re-enter your order manually, correcting your errors and submit it. 
If we have not already mailed the packages we will issue a credit on your first order (the one that was cancelled).

If you have special needs or special instructions, please let us know via email and follow-up to be sure we got your communication.  We will confirm back-to you via email.

25. Is there someone I can call if I need help?

You can call our Customer Service Phone Line: 510-612-2068 or send and email to Service@GreenpathSoftware.com requesting help at any time.  We are most happy to help you get the most out of our Service.  You can also look on our Website (link below) for video demos that talk you through our operations and show the online steps.  It is not Hollywood but it is informative.

26. Will I get a record of my transaction?

Yes.  You will get an email from Service@GreenpathSoftware.com 
Immediately upon submission that recaps your transaction.  When you logon to our service again you can see your recent submissions in the “Recently Submitted to GreenPath” section on the main screen.  Each item can be selected to view either the invoice for that order or the Audit Trail.
You can also request a free Courtesy Copy of the electronic version of your brief, by selecting the Courtesy Copy option.

27. What’s coming up next?

Continue to add Document Types
Expand into all of the six CA Appellate Court Districts
Be ready and able to support Electronic Filing when the CA Appellate Courts are ready.
Continue to improve current features
Add other features as needed by our users

28. I want to support the move to electronic documents but I hate reading at my computer myself, so I understand the general reluctance to go electronic.  What do you do with electronic documents to make reading them a more “user friendly” experience?


You can use an iPad ( or other eReader) to store and read PDF files using the iBooks v1.1 App.  There are a number of “PDF Reader” apps available for the various eReader devices.  We tested several and found iBooks to be both easy to use and to offer a pleasant reading experience. ….Imagine carrying any number of books and documents in one simple, book-sized device.

29. How do I keep up with changes in the service? 

a.   Our latest features will be highlighted on our website:  
b. Continue to check the FAQ’s (Frequently Asked Questions) for updates.  (also found on our website – see link above)
c. You can ask to join our mailing list by sending an email to us at:
d. We also publish articles in the CADC eNewsletter monthly and plan to attend the CADC conferences in person as we did in Sacramento in March of 2010.